Home > How it Works > Making the Switch
You can change from your utility’s supply service to a new retail natural gas supplier or from one retail natural gas supplier to another. In either case, only the gas supplier you choose may switch your service.
Here’s how it works:
The utility, however, is not required to process more than two enrollments and two drops per customer per bill cycle.
You will receive a notice of your enrollment from both your utility and your new retail natural gas supplier before the switch occurs. These notices will confirm your selection of your new retail natural gas supplier and the date on which your service will switch, and summarize the new supply option you selected with your new retail natural gas supplier.
If these two notices do not match, or if you did not sign up for service with the named retail natural gas supplier, you should contact the retail gas supplier immediately to remedy this issue.
If you leave a retail natural gas supplier without selecting a new one, you will be returned to utility-provided supply until you choose a new retail gas supplier. You always have the ability to return to the utility for gas supply.
You can find out about retail natural gas supply offers available to you in a variety of ways. You may:
Once you decide what is most important to you (for example: price, contract duration, fixed term or month-to-month, fixed price or variable price, environmental benefits, supplier commitment, etc.) you can choose the retail natural gas supplier that has the offer that meets your needs. You can sign up for service by contacting the retail natural gas supplier directly by phone or by visiting their website.