Home > Know Your Rights
Understand your rights when choosing your natural gas supplier.
Your gas utility is responsible for safe and reliable delivery of gas, no matter who is supplying it. Contact your utility for issues related to the delivery of gas, including service quality issues and emergencies. You should also contact the utility for issues related to meter reading or for billing questions not related to the retail natural gas supplier charges portion of the bill.
General Inquiries: (800) 685-0123
Gas Odors/Gas Emergencies: 1 (877) 778-7798
Gas Emergency: (844) WASHGAS (927-4427)
Automated Self-Service Line: (703) 750-7944
If you have questions about the retail gas supplier charges on your bill, contact your retail gas supplier directly.
Your gas service can be terminated for non-payment of both your utility and retail gas supplier charges. If you receive a termination notice from your utility, you should contact your utility.
If you are unable to resolve a dispute with your utility or your retail natural gas supplier directly, you may contact the PSC’s Consumer Affairs Division (CAD) online or in writing to:
Maryland Public Service Commission
Consumer Affairs Division
William Donald Schaefer Tower
6 St. Paul Street, 15th Floor
Baltimore, MD 21202
You can also contact the Office of People’s Counsel, an independent state agency that represents the interests of Maryland’s residential utility customers before the PSC. You can call OPC at (800) 207-4055.